Leprix Inc
Account Manager
Full Time • Bethesda
Account Manager – LePrix
LePrix is a fast-growing platform revolutionizing how retailers source pre-owned luxury at scale. We are seeking a highly motivated and experienced Account Manager (AM) to join our team and play a critical role in driving operational excellence and client success across our sales organization.
As a Account Manager, you will oversee key account processes, support sales strategy execution, and ensure best-in-class service delivery. You’ll work closely with senior sales executives and cross-functional teams to deliver exceptional client experiences and build long-term, successful partnerships.
Key Responsibilities
Client Success & Relationship Management
- Proactively manage the overall health and success of client partnerships from launch through ongoing order fulfillment.
- Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
- Own the end-to-end client experience, ensuring goals, expectations, and service levels are consistently met or exceeded.
- Manage and deliver monthly performance analysis reports, providing actionable insights and strategic recommendations to improve client productivity.
- Collect and analyze key performance metrics to ensure client expectations are being met.
- Organize and synthesize quarterly client feedback, reporting insights and improvement opportunities to internal teams.
Order & Fulfillment Management
- Manage execution, tracking, and delivery of partnership launches, milestones, and project goals.
- Ensure service-level targets are consistently met, delivering a best-in-class client experience.
- Manage and align client SLA expectations in collaboration with operations and fulfillment teams.
- Partner with clients and internal stakeholders to identify optimization opportunities across order processing and fulfillment workflows.
- Collaborate cross-functionally to resolve payment, shipment, and fulfillment-related issues.
- Communicate effectively across teams to align departmental objectives and ensure seamless execution.
Service Level Optimization
- Manage partnership requirements and ensure contractual terms are met by both LePrix and the client.
- Monitor internal and external KPIs to ensure service-level targets are achieved.
- Identify gaps and implement improvement strategies to continuously enhance service quality.
Project Management & Process Improvement
- Identify, organize, and lead client-focused projects aimed at improving performance and experience.
- Collaborate on initiatives across web development, UX, IT/systems, operations, logistics, and client services.
- Partner with data and analytics teams to identify reporting gaps and support implementation of new reporting solutions.
- Ensure compliance with internal SOPs while maintaining inventory and financial accuracy.
- Champion continuous improvement initiatives that enhance efficiency, scalability, and client satisfaction.
Qualifications
- Minimum 3 years of experience in Sales Operations, Client Services, Retail/Resale, eCommerce Operations, or a related field.
- Strong project management capabilities with a proven ability to manage multiple priorities.
- Excellent analytical skills with the ability to independently build reports and interpret data.
- Exceptional organizational and time-management skills.
- Strong client relationship and stakeholder management skills.
- Clear, confident communicator with strong presentation and interpersonal abilities.
- Proven experience with CRM systems (e.g., Close or similar platforms).
- Highly proficient in Excel and Google Workspace (Docs, Sheets, Slides) and Microsoft Office.
- Solid understanding of common eCommerce KPIs, target setting, and industry benchmarks.
- Self-motivated with a continuous improvement mindset; curious, self-aware, and open to feedback.
- Energetic, positive, solutions-oriented attitude with a strong drive to exceed client expectations.
- Passion for and knowledge of pre-owned fashion and sustainable luxury.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Must have valid work authorization to work in the United States.
- Occasional travel may be required.
(if you already have a resume on Indeed)